Frequently Asked Questions

The ordering process is divided into two phases: the processing phase and the shipping phase.

Once you've placed your order with us, it enters the processing phase. Processing takes 1–3 business days and includes order confirmation, preparation, quality control, and packaging.

After that, your order leaves our warehouse and shipping takes a further 7–10 business days.

Please note that we don't operate on Sundays or public holidays.

If your order takes longer than the estimated time frame, please let us know so we can look into it for you.

Every Monaseo product comes straight from the source to your door, without the markups that come from distributors or retail storefronts.

Cutting out those extra steps lets us keep our prices fair and our quality high — and we pass the difference on to you.

The trade-off is that delivery can sometimes take a little longer. But we believe great products are worth the wait, which is why we always cover the shipping for you.

Yes, we're happy to offer free shipping on all orders within the USA.

For international orders outside the U.S, shipping charges may apply at checkout.

You can track your order anytime using our Track Your Order page. Simply enter your order number along with the email or phone number used at checkout.

Please note that we currently provide basic tracking information. We are actively working on a more detailed tracking experience and look forward to bringing you even clearer, real-time updates soon — so we can offer you the best possible experience.

We want you to be completely happy with your purchase, so you're welcome to initiate a return within 90 days of your delivery date.

If there's something wrong in your order, please contact us at support@mirelo-brooklyn.com with your order number and a photo of the defect, and we'll arrange a replacement or refund right away.